Are You Running a Chocolate Teapot Factory?

How can you ensure that the work that your employees are doing is useful and adds value to the business? You could look at factors such as employee engagement and productivity – but you might be looking in the wrong place. Briggs and Sons set up a factory to produce chocolate teapots. They paid for a top designer to craft an elegant teapot, bought the latest state-of-the-art plant and...